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The Client has the right to return the Product ordered from the e-shop within 14 days or exchange it for any other Product of equal value. The returning date starts from the receipt of the Product.
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If the price of the Product replaced by the Client is lower than the price of the Product chosen by the Client, the Seller shall issue the Client a gift card to compensate the price difference. The difference of prices is not compensated by cash or transfer.
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If the price of the Product exchanged by the Client is higher than the price of the Product chosen by the Client, the Client undertakes to compensate the price difference immediately.
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For withdrawal the Client has to send the Seller a withdrawal application established by the latter to the e-mail address return@goldsmith.ee
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A returned or exchanged Product is returned to the Seller the same way it is delivered to the Client or to the Seller’s jewellery shop Goldsmith at the address Suur-Sõjamäe 4, Tallinn 11415, Estonia, Ülemiste City ground floor.
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The Client undertakes to return the goods to the Seller within 14 days since sending the withdrawal application.
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The Seller returns the Client payments received pursuant to the contract within 14 days at the latest since the receipt of the withdrawal application but not before the Products have reached the Seller and the Seller is convinced that the returned Product is in conformity with all requirements.
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Payments received from the Client for the Product are returned to the same bank account from where the Product is paid for.
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If the Client has paid for the Product by a gift card, the Client shall be issued a gift card of equal value.
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The returned or replaced Product must not be used, damaged, stained or bear any other signs of use. Together with the Product the Client must return also the product packaging, the price tag and all items included in the product packaging. A Product is deemed as used if a safety label has been removed from the Product or the safety label has been damaged.
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A Product cannot be returned or exchanged if the Product is made for a special order, has been engraved by the Seller or the Product has been changed (e.g. an engraving has been added, a precious stone has been replaced, the size or the fixing has been changed).
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Costs related to the returning of the Product upon withdrawal from the Contract are covered by the Client unless the Seller has provided otherwise.