The warehouse is located in Estonia. The order will be collected by the courier once order confirmation is received, either on the same day or until 12 PM the next working day. Delivery time depends on the method indicated by the customer and destination. In Estonia, it is 2-6 working days. International shipping takes 3-10 working days. Our partners are FedEx, TNT, OMNIVA
SHIPPING
Standard delivery: delivery to a post office or an automated parcels terminal Omniva
Premium delivery: express courier delivery
Estonia
Standard delivery – 3.80 euros
Premium delivery – 5.90 euros
For orders over 50 euros – free Standard delivery
For orders over 200 euros – free Premium delivery
Lithuania, Latvia, and Finland
Standard delivery – 9.90 euros
Standard delivery – free for orders over 200 euros
Express delivery – 19.90 euros
International shipping
Standard delivery – 12 euros
Standard delivery – free for orders over 200 euros
Express delivery – 39 euros
RETURNS
Free returns inside Estonia, the Baltics, and Finland
International orders – return shipping charges are paid by the customer, except when the reason for the return is that the item sent is not as described (e.g., wrong item or defective product).
The customer has the right to return or exchange an item purchased via the online store within 14 days. Only unused items are eligible for the 14-day return.
We do not accept items that have been modified, engraved on, or custom-made.
Returning the item
The item can be sent back the same way it was received or returned to the GOLDSMITH jewelry store, located on the first floor of the Ülemiste shopping center at Suur-Sõjamäe tee 4, in Tallinn, Estonia.
Please, use logistics or postal services that provide a tracking number for the parcel.
The item must be returned in good condition, with original packaging, certificate, and other accessories intact.
Do not forget to enclose a completed exchange form.
The returned item must be put in a separate package for safe shipment. If mail stickers are placed on the branded box, the item will be considered worn, which makes it ineligible for return and exchange.
Refunds are issued as soon as possible, but not later than 14 days after the confirmation of the return of the item.If your order was purchased with a gift card, the refund will be issued to the gift card, which can be reused for future purchases.